Terms and Conditions
Price
- Handling fees and applicable sales taxes, shall be added to invoice and added to the price.
- MIZU Optical reserves the right to change the price of the products offered at any time, without notice.
- All prices are quoted and payable in Canadian dollars.
- The invoice is due on delivery.
- Late-payment fee of any unpaid invoice shall be added after the due date.
Product returns & exchanges
- Returns of products shall be authorized by a representative of MIZU Optical. Requests for reimbursement must be accompanied by the invoice. A restocking fee of 15% of the sale price shall be charged.
- You can request one-for-one exchange for the products at the same price point.
- You shall be responsible for delivery charges and risks for returned/exchanged products.
- Return & exchange policy does not apply to final sale items.
Product warranty
- All frames purchased have a one-year eyewear warranty policy on any manufacturer’s defect, apart from discounted or discontinued frames. Any natural wear and tear or patient-inflicted damage on the frame will result in the denial of repair or replacement.
Product availability
- MIZU Optical does not guarantee the availability of products offered. If MIZU Optical cannot deliver one or more of the ordered products due to out of stock, MIZU Optical will notify you by e-mail and cancel the order for that product.
- MIZU Optical shall not be liable for any damage you may incur due to the unavailability of or delay in delivering ordered products.
Product delivery
- MIZU Optical shall make delivery as quickly as possible after acceptance of your order, depending on availability. The time and cost of delivery may vary according to the destination of the package, the delivery method chosen and product availability.
Liability
- In the event MIZU Optical is held liable towards you, its liability shall be limited to the price you paid for the returned products.